Terms and Conditions
1. Pricing
All prices quoted are in £ sterling and are based on the
current VAT rate of 17.5%. We will accept payment in USD and Euros, please email us for our up to date exchange rate. We hereby reserve the right to
change the price of any product, minimum order levels and
carriage charges without prior notice due to a change in
taxation levels or as a result of price fluctuations due to
supply issues. We reserve the right to supply products from
a different origin should supply become difficult from any
particular supply source.
2. Ordering & Payment
All orders must be paid for in full before dispatch.
Offline we accept orders by
TELEPHONE and POST and payment
is accepted by cheque, Postal Orders or by Visa, MasterCard,
Solo and Switch Cards. If paying by payment card please
ensure all information is complete before sending/placing
your order. Order lines are open 11:00am 4:00pm Monday to
Friday and 11:00am to 1.00pm Saturday and Sunday.
ONLINE (www.merrymoon.co.uk ) we accept PayPal, Visa,
MasterCard, Solo and Switch Cards using our secure online
payment system. Alternatively you can add items to your
basket as usual and then at stage 2 in the checkout process
choose the print order option and then send by post. You may
choose to RESERVE AND COLLECT your items from the store and pay at the
same time and just use the online system to reserve them for you.
Orders can be placed 24 hours a day 7 days a week when
ordering online.
3. Payment terms
Acceptance of payment does not constitute acceptance of an
order. Merrymoon reserve the right to reject an order for
whatever reason, even if payment has been processed, in
which case payment will be refunded in full.
Acceptance of an order is at the sole discretion of
Merrymoon.
4. Minimums & Carriage
Orders will not be dispatched until paid for in full.
Prices
No minimum order applies. Orders are
subject to a nominal postage & packing charge (min Free : max £4) that will be
advised at the checkout if you are eligable, as most p&P is FREE otherwise it is calculated by a formula and will be added automatically at the checkout if
ordering online. We also operate a FREE local (up to 5
miles) delivery service, please ask us for details.
Delivery Surcharges
Delivery surcharges, in addition to any standard P&P costs,
apply when delivering to some UK regions and All European
and International orders. These costs are exactly what it
costs us to ship to you. You will be advised of these costs
before payment and you are welcome to contact us for a quote
before placing your order. Please email us
info@merrymoon.co.uk
or phone 01492 878684 11.00am 4:00pm Monday to Friday or
11:00am to 1.00pm Saturday and Sunday. 5. Dispatch
Orders will be dispatched within 24 hours of receiving your
payment unless we advise you differently. It will normally
be by normal first class post or parcel post. We also
operate a free local (up to 5 miles) delivery service,
please ask us for details.
6. Back Orders
In the unlikely event that an item is out of stock, and you
were not advised at the time of ordering, we will place that
item on backorder and forward it when it arrives back into
stock, we will email you to advise of this. However should you wish to try and purchase from
another source please contact us and we can arrange a full
refund.
7. Amendments, Cancellation & Cooling off period
In compliance with Distance Selling Regulations 2000 you
have the right to cancel your order any time from the date
of ordering right up until 7 days after the goods are
received without giving a reason. If the order has already
been dispatched (in transit) or received, you the customer
are responsible for the cost of returning any unwanted
goods, unless the reason for return is due to an error on
our part. This charge, if not already paid by you, will be
deducted prior to making any refund due. For advice on the
costs applicable please contact us. If you wish to amend or
cancel your order please contact us by email on
info@merrymoon.co.uk
or phone 01492 878684 11:00am 4:00pm Monday to Friday
and 11:00am to 1.00pm Saturday and Sunday, clearly stating your full details and order number. 8. Damaged or incorrectly supplied goods
Please notify us within 5 working days of any shortage on
delivery or damage to any product received and we will do
our best to put things right.
9. Product description
Whilst every care is taken to ensure that we have given a
true and accurate description and photograph of the product,
mistakes do happen and we would ask that you point these out
to us so as they can be amended.
10. Complaints
In the unlikely event that you are dissatisfied with any of
our products or any service, please contact us immediately
and we will endeavour to deal with your problem in a prompt,
fair and confidential manner.
11. Disputes
UK LAW will apply in all cases.
Remember : If you are unsure whether a product is suitable
for use. DON'T USE IT. Please contact us for advice.
Always seek professional/medical advice before use.
Please take the utmost care with the plastic bags which your
purchase may be wrapped in, keep away from babies and
children.
None of our products are suitable for children under 5
years.
Please note any safety information on the purchase itself in
addition to this advice.
12. Privacy Policy
Any information collected by Merrymoon is
controlled by: Merrymoon Registered Office 121 Mostyn Street,
Llandudno, LL30 2PE. The information is collected and stored
to allow a speedier ordering and administrative process. We
collect your Name, Address & Email address. We also give you
the option to provide your contact number so that we may
contact you urgently in the event of any queries relating to
an order. None of the information provided is passed on to
any third parties other than those responsible for delivery
of your order. Merrymoon will only use the information
provided for its own internal marketing purposes if you have
given permission to do so when setting up your account. You
may opt out at any time by simply updating your personal
information online or by contacting us direct if you prefer.
In order to respect your privacy, we manage personal data in
accordance with the Data Protection Acts eight Data
Protection Principles, namely:
Fairly and lawfully processed, processed for limited purposes.
Adequate, relevant not excessive. Accurate. Not kept for
longer than necessary. Processed in accordance with the data
subjects rights. Secure. Never transferred to countries
without adequate protection.
13. Safety
As part of our terms & conditions of sale you must read
carefully the safety information before using any of our
products.
Product Safety
Below is a list of general safety guidelines that should be
observed when using any of our products and especially those
which include our essential oils range.
1). Keep out of reach of unattended children, pets and
anyone with special needs. Always ensure that any integral
dropper is in place as this acts as a guard against over
consumption should the product fall into the wrong hands.
2). Keep products away from delicate eye areas. If an
accident occurs with neat essential oil flush the eyes with
cold full fat milk or vegetable oil to dilute. Seek medical
advice immediately.
If a accident occurs with a diluted oil or product flush
with clean warm water. If stinging is still present seek
immediate medical advice.
3). Keep products away from plastics, polished surfaces and
all naked flames or sources of ignition.
4). Do not take essential oils internally unless under
strict medical supervision or if in consultation with an
Aromatherapist qualified to this level.
5). Never use an undiluted essential oil directly on the
skin. Always dilute in a suitable base product. Lavender &
Tea Tree can be used neat in very small amounts 1-2 drops
but not on a regular basis.
6). If you are pregnant, suffer from epilepsy, high/low
blood pressure or any other specific condition please seek
medical advise before using any of our products.
Care must also be taken with certain oils (especially citrus
oils) before exposure to direct sunlight.
Remember if you are unsure dont use it.
7). When adding essential oils to bath water dilute the oil
first in a small amount of full fat milk or dispersing bath
oil base. If neither is available be sure to agitate the
water after adding the oil so it does not settle on the top
of the water and cause irritation.
8). Try to regulate the use of any essential oil as constant
use over time may in isolated cases cause sensitisation,
nausea or headaches.
9). Certain oils may cause skin sensitivity or adverse
reaction in some individuals. Discontinue use immediately if
this occurs. If susceptible to this kind of reaction it is
always best to do a patch test before use on a larger area.
10). Do not use machinery or drive a motor vehicle
immediately following a relaxation treatment especially
after using soporific oils e.g. Clary sage.
DISCLAIMER: -
The above information is provided as a guide
only. Whilst every effort has been made to ensure that the
above information is accurate and up to date Merrymoon accept no liability in respect of any omission or
error in the information provided. The buyer should always
satisfy theirself as to the ultimate suitability for an
intended application. Merrymoon accept no
liability in the unlikely event of an adverse reaction
occurring when using one of its products. No liability is
accepted in respect of any reputed therapeutic
characteristic.
